shipping and returns

At Monc, we believe in providing our customers with the best possible shopping experience. To ensure transparency and clarity, we have outlined our shop policies below:

returns and exchanges

We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Simply contact our customer support within 14 days of receiving your order, and we will guide you through the process.

shipping

At Monc, we strive to deliver your order in a timely manner. We offer worldwide shipping, and the estimated delivery time will vary depending on your location. Once your order is placed, you will receive a confirmation email with tracking information. Please note that any customs duties or taxes imposed by your country's regulations are the responsibility of the customer.

product availability

Our collectible illustrated ceramic figures are meticulously crafted and in high demand. While we strive to keep our inventory up to date, there may be instances where a product becomes temporarily unavailable. In such cases, we will notify you promptly and provide alternative options or a refund.

privacy and security

At Monc, we take your privacy and security seriously. We use industry-standard encryption technology to protect your personal information during transmission. Rest assured that your data will be handled securely and will not be shared with any third parties without your consent.

customer support

Our dedicated customer support team is here to assist you with any questions or concerns you may have. Whether you need help with product selection, order tracking, or any other inquiries, we are just a phone call or email away. We strive to provide prompt and helpful assistance to ensure your satisfaction.

Thank you for choosing Monc. We appreciate your purchase and look forward to make you happy with our unique and artistic creations.