Refund policy
Due to the handmade nature of our ceramic pieces, slight variations and small imperfections may occur. These are considered part of the character of the object and are not regarded as defects.
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-Unused
-In the same condition that you received it
-In its original packaging
You will also need the receipt or proof of purchase.
Please note that once a Purco kit has been used, it cannot be returned.
Starting a Return
To request a return, please contact us at:
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return address:
monc Design
1 Harashut St.
Hod Hasharon
Israel
Return Shipping
Shipping costs are included in the price of the product as part of our Free Worldwide Shipping offer.
If you decide to return an item, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Damages and Issues
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it.
Exchanges
The fastest way to receive a different item is to return the original item. Once the return is approved, you may place a new order.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or credit card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at studiomonc@gmail.com.